Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. For sanitary reasons this applies to massage stones and hot stone heaters that have been used.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Books with obvious signs of use
To complete your return, we require a receipt, invoice number or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7days.
Items not received/lost in post refunds. If you haven’t received a refund yet, first double check your bank account/credit card account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged or malfunction while still under warranty. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: RMA (insert your invoice number here) Station Warehouse, Station Road, Pulham Market, IP21 4XF, United Kingdom.
HOW TO RETURN
We recommend that you use one of the online parcel brokers as they are much cheaper than the post office or couriers. If you are returning a faulty or damaged item we are required to pay the return shipping cost, but only if you use the cheapest service available. So if you sent a parcel with Royal Mail at a cost of £25, but the same parcel could be sent with Hermes at a cost of £4.50, we would be legally required to refund you £4.50, not £25.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (unless an item was faulty or damaged on arrival). If you receive a refund, the cost of return shipping will be added to your refund if you received a damaged product or if we were at fault.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchase shipping insurance if this is not included in the shipping cost. Under £25 check what level of compensation is offered by your shipping service and if no compensation is included consider buying insurance if you want to be protected against loss or theft while in transit. We cannot guarantee that we will receive any returned item.
if an item that you return is damaged in transit you will need to claim from the service that you sent it with (we are not liable for .damage during transit to us Please make sure that you package the item carefully to avoid damage. If you claim for damage from a parcel service, they will normally contact us to check if the item was well packaged. If not, they will not pay compensation. So please do not do any of these things that we have seen in the past: Put stones in the heater without any protection - this will chip the enamel. Put the heater lid the wrong way up so that there is a bulge in the top of the parcel.